Refund & cancellation policy

Last updated: 11 September 2026

We want every client to know exactly what happens if plans change. This policy is part of our Terms of service.

Before the service starts

If you cancel before we start working, you receive a full refund.

Within 14 days (EU consumers)

If you are a consumer in the European Union, you can withdraw within 14 days of concluding the agreement. If the service has already started at your request, we refund the amount paid minus the part proportionate to the service already provided.

After the service has started

• For services paid in advance for a period (for example one month), you can cancel at any time and we refund the unused part, calculated pro rata.
• Work already carried out is not refundable.

Payments made by mistake

Payments made without an accepted quote, duplicate payments or payments of a wrong amount are refunded in full or corrected.

If we cannot provide the service

If for any reason we cannot provide what was agreed, we refund the part of the service not provided.

How to request a refund

Write to [EMAIL] with the date and amount of the payment and the email address used to pay. We reply within one business day.

Timing

Approved refunds are issued within 14 days to the same payment method used for the payment. Depending on your bank, it may take a further 5 to 10 business days to appear on your statement.

Please contact us first

If you do not recognise a payment or you are not satisfied, please contact us before opening a dispute with your bank: it is the fastest way to get your money back.